Privacy Policy

Introduction

Welcome to https://diy-vs-professional-carpet-cleaning.storysurge.net (referred to as “DIY vs. Professional Carpet Cleaning,” “we,” or “our” throughout this policy). We are committed to maintaining a transparent and secure environment for our users, ensuring their privacy and data protection. This Privacy Policy details the practices we employ when collecting, using, and safeguarding personal information from visitors and users of our website, applications, and services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Website: Our primary platform, https://diy-vs-professional-carpet-cleaning.storysurge.net, where users can access content, interact with features, and engage with our services.
Applications: Mobile and web applications developed by us, designed to enhance user experiences related to carpet cleaning.
Services: Various online services we offer, such as personalized recommendations, subscription-based content, and community forums.
Products: Digital or physical products available for purchase through our platform.

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage users to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users and process their personal data in the following scenarios:

Account Creation: When you sign up for an account on our platform, we collect basic account information such as your name, email address, and password.
Website Visits: We track user behavior on our websites using analytics tools to understand usage patterns, gather feedback, and improve content delivery.
Communications: You may choose to receive newsletters, promotional emails, or SMS messages from us, which helps us maintain communication and provide personalized content.
Purchase Transactions: We process payment information, including card details and billing addresses, for the purpose of completing purchases and fulfilling orders.
Feedback Submission: When you share feedback or reviews, we collect that data to improve our services and products.
Social Media Interactions: If you connect with us on social media platforms, we may access and store your profile information for marketing and engagement purposes.

Personal Data Collection

We collect various categories of personal data to enhance user experiences, personalize content, and provide relevant services:

Account Information: This includes usernames, passwords (hashed and salted), email addresses, and any additional profile details you choose to share.
Payment Details: Credit/debit card numbers, expiration dates, CVV codes, and billing address information for secure transactions.
Financial Data: We may collect banking information for direct debits or subscription payments, but this is encrypted and stored securely.
Purchase History: Records of products purchased, including quantities, prices, and transaction dates.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network data to deliver targeted content and improve our applications’ performance.
Location Data: Information about your geographical location, obtained from GPS signals or IP addresses, to provide localized services and content.
Feedback and Reviews: Content you submit, including ratings, comments, and suggestions, is used to enhance our offerings.
Social Media Profiles: Names, profile pictures, and public posts when you choose to connect with us on social media platforms.
Product Interactions: Details about products viewed, added to carts, or purchased, along with any product-related inquiries.

Cookies

We employ cookies, a common technology used by websites and applications, for several purposes:

Strictly Necessary Cookies: These ensure basic functionalities of our platform, such as allowing users to log in, maintain session data, and provide secure transactions.
Preference Cookies: Used to remember user preferences, such as language settings, display options, and ad choices.
Analytics Cookies: We utilize these cookies to collect aggregate data about website usage, helping us understand user behavior and improve our services.

You can manage your cookie preferences through browser settings or by using privacy tools provided by your device.

User Rights and Choices

We respect your right to control your personal information. Depending on your jurisdiction:

Access: You have the right to request access to the personal data we hold about you, along with its accuracy and completeness.
Rectification: You can ask us to correct or update any inaccurate or incomplete personal information.
Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your personal data from our systems.
Restriction: You have the option to restrict the processing of your data for specific purposes.
Data Portability: We can provide your personal information in a structured, commonly used format, allowing you to transfer it to another controller.
Objection: You have the right to object to the processing of your data for legitimate interests or direct marketing purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or have any data-related queries, please contact our Data Protection Officer at [email protected] or write to us at:

DIY vs. Professional Carpet Cleaning
Data Privacy Team
[Address]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any significant changes will be notified via a prominent notice on our website, and updated policy versions will be provided upon request.

Contact Information

For any inquiries related to privacy, data protection, or to exercise your rights as described in this policy:

Email: [email protected]
Postal Address: DIY vs. Professional Carpet Cleaning, Data Privacy Team, [Address]